Order, cancellation and return
Last updated: September 12, 2023
Effective date: September 2, 2023
Order process and delivery
Once you have selected suitable products on our website and would like to place an order, please call +371 24829613 and submit your order. You can also place an order through the services of our partners – Wolt Delivery, Bolt Food. Please ensure that the information provided is correct. Once an order has been submitted, we are working on it and changes will not be possible.
Changing or canceling an order
Once your order has been submitted and approved, we or our partner services (Wolt Delivery, Bolt Food) are no longer obligated to change or cancel your order.
Payment method approval
If the order was placed by phone from our website, you can pay for the order in cash or by credit card when you arrive to pick up your order. If the order was made through the services of our partners Wolt Delivery, Bolt Food, payment was made by bank transfer through the partner’s application.
Purchase returns
If you are not satisfied with the quality of the goods delivered to you, you can hand it over to the courier at the time of delivery. If you notice any discrepancies or quality issues with the product after the courier has already left, please notify us within 24 hours of receiving your order by emailing meal@pandaexpres.com .
The refund for the returned item will be transferred to your bank account from which the order was placed within 5 (five) business days after the date of return of the item.
Order delivery
We are committed to delivering your order within 2.00, but delivery usually takes place within 1.5 hours.
Support
Customer service is very important to us. Our customer service team will do our best to help resolve any issues you may have with your order. You can contact the administrator by sending an email to meal@pandaexpres.com or calling our phone number +371 24829613.
Complaints and reviews
If you feel that the quality of a product or service does not meet your standard requirements, please send feedback to us at meal@pandaexpres.com . Checking good and bad reviews is an important part of our quality control.
Saving orders
The order will be stored on the serving server of Wolt Delivery, Bolt Food or in our system.
Personal data
We are aware of our responsibility when collecting and processing data. To learn more about how your personal information is stored, please read our Privacy policy.